Live chat no email
Everything seems to be on-demand these days: you can binge-watch six seasons of your favorite television show in one sitting, have adorable puppies delivered to your house by a car service, and even outsource your to-do list from your mobile phone.
In an age of instant access, many consumers are no longer willing to wait or go out of their way to obtain information, products, or services.
If you use live chat, it becomes part of your customer service strategy—and that means it’s crucial you get it right.The rest of the time (or when you don’t have the time or staff size to accept every chat that comes your way), simply switch your live chat box into an automated email capture form to ensure you don’t miss out on leads.Tired of being chained to your desk to answer the phone or emails? A great live chat software is mobile-friendly, so you can you connect with customers from anywhere.How many other small businesses in your market use live chat?
If the answer is “not many,” then live chat software could help you stand out from your competitors in a competitive market.Dwell time—the time it takes the user to return back to search results—plays a role in how search engines (like Google, Bing, and Yahoo) determine page rank.Engaging your customers via live chat can keep them on your website longer, increasing dwell time—and over time, your page rank. You capture them by engaging with those visitors by using live chat software.Not only does live chat improve the customer experience for the customers who actually use the chat, but the data you gather from using chat can help you improve the customer service for all your website visitors.